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Avaya Marries Cloud, Big Data and Analytics for Better Cross-Channel Customer Insights

Avaya wants to help companies cut down their frustrating phone trees. Avaya is integrating features from cloud, SaaS, big data and analytics to streamline and improve customer experiences across any channel – whether web, email, IM, mobile or landline. Avaya Customer Experience Management data visualization will help firms be more responsive to customers. IDN speaks with Avaya’s vice president Linda Dotts.    

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Appian BPM, Quest ChartMaxx ECM Team Up To Improve Healthcare

BPM provider Appian is bringing mobile and social capabilities to Quest Diagnostics’ ChartMaxx document management software, to help hospitals improve patient-related processes. The joint BPM/ECM solution will combine patient and administrative data, improve task management, smarter e-forms and sports real-time communications.

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Cloud Cruiser Upgrades Cost Management for Hybrid IT Clouds, Hypervisors

Cloud Cruiser is shipping an update to its financial management solution for the hybrid cloud. Cloud Cruiser 2.1 Enterprise Edition adds support for several of the latest cloud solutions from Cisco, VMware, HP and Amazon. To help manage cost and optimize operations, it provides cost analytics, chargeback, billing and reporting for IT and managed cloud providers.

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Dell Boomi’s Cloud-Based MDM To Help Mid-Market Easily Ensure Data Quality

This month, Dell Boomi unveiled it’s a cloud-based MDM solution to help customers assure their data integrity across multiple on-premise and cloud applications and systems. Dell Boomi’s master data management solution is built on top of the company’s proven cloud integration technologies to deliver low-cost and easy-to-adopt data management. IDN speaks with Dell Boomi’s Chris McNabb.

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Gartner Analyst Shares 4 BPM Tips for 2013; Previews BPM Summit Apr. 2-4

Spring is BPM season for Gartner, the time to review Business Process Management technologies and best practices. Next month, Gartner holds its BPM Summit in the U.S., and wrapped up its U.K. edition last week. IDN speaks with Gartner BPM research analyst Samantha Searle, who shares four BPM success factor for 2013.  

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Evolve IP OSSmosis Enterprise Cloud Manager Leverages Red Hat’s ManageIQ

Cloud services company Evolve IP has rolled out the OSSmosis enterprise cloud manager to help customers better leverage its cloud services platform, especially for scalable and manageable communication services. Evolve IP’s latest cloud offering was developed with Red Hat’s ManageIQ software as its foundation.

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CA Updates Cloud-Based Service Management with Nimsoft Service Desk 7

CA Technologies is shipping an update to its SaaS-based service management solution. CA Nimsoft Service Desk 7 uses the cloud to deliver proven IT service management capabilities with an easy-to-use interface inspired by social media. IDN speaks with CA Nimsoft vice president Gijo Mathew.

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Rackspace Rolls Out Improved Open Source Private Cloud

Rackspace Hosting has rolled out an enhanced version of its open source Rackspace Private Cloud software.  The software is powered by OpenStack, and sports a new feature called OpenCenter, a single interface that lets IT deploy, configure and operate clouds at scale in a data center.

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Eccentex: Survey Finds BYOD Mobile Users Want More Access To Data

In the midst of the rush to enterprise mobility, one revealing survey suggests the key to big mobile ROI is to provide reliable and secure access to more data. IDN talks to Glen Schrank, CEO of Eccentex, the cloud-based case management firm behind the survey. 

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Progress OpenEdge Mobile Brings ‘Write One, Run Anywhere’ To iOS, Android Apps

To help IT keep pace with mounting demands for mobile apps, Progress Software is adding a mobile app builder to its OpenEdge cloud-based appdev platform. The OpenEdge Mobile App Builder part of the latest OpenEdge 11.2 platform provides a speedy “write one, run anywhere” approach for iOS and Android. IDN speaks with Progress senior vice president Karen Tegan Padir. 

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Vitria Updates Operational Intelligence for Real-Time Insights from Big Data, Events

Vitria Technology’s latest update to its operational intelligence platform delivers rapid, scalable and continuous real-time insights from big data analytics. Vitria OI 4 also derives insights from streaming events, and business processes. IDN speaks with Vitria execs.  

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UnboundID ‘s Latest Identity Data Platform Aims To Help Firms Prosper in the ‘Identity Economy’

UnboundID has rolled out an enhanced version of its Identity Data Platform to enable companies to better manage the increased volume and transactions of identity data. UnboundID Identity Data Platform 4.0 focuses on data access speed, flexibility and security. 

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