Results for Process Manager

Pegasystems Updates Customer Process Manager with Social Media, Analytics

Pegasystems Inc., provider of BPM and CRM solutions, is shipping an update to its Customer Process Manager to improve processes and communications for better customer experiences and outcomes.  Pega CPM lets customers, customer service reps and back office teams collaborate in real time.

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Oracle Building Hot-Pluggable Middleware

During last month's Oracle OpenWorld, the database giant unveiled a enhanced roadmap for its Fusion Middleware, including more attention to a 'hot-pluggable' approach to enable more easy installs and custoimzation. See how Oracle's integratble approach to services middleware could change how devs and architects think about linking data and logic across your multi-vendor infrastructure.

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