Results for Customer

Pegasystems Updates Customer Process Manager with Social Media, Analytics

Pegasystems Inc., provider of BPM and CRM solutions, is shipping an update to its Customer Process Manager to improve processes and communications for better customer experiences and outcomes.  Pega CPM lets customers, customer service reps and back office teams collaborate in real time.

Full Story >

Cloud Integration in 2011: How Cloud is Transforming B2C and B2B Portals

Enterprises are increasingly driving B2B and B2C collaboration to retain and extend their competitive edge. In this article, an Infosys exec shares her views on how cloud is powering a next wave of B2B and B2C portals that can drive efficiency, cut costs and deliver engaging customer experiences.

Full Story >

Infosys Technologies Rolls Out Offerings for the ‘Business Cloud’

Infosys Technologies Ltd. is embarking on a three-pronged approach to extend the business value of the cloud by offering users collaboration, analytics and support for better leveraging customer care to retain and generate revenues. These solutions, based on Infosys’ long association with, will drive what company execs call ‘the business cloud.” 

Full Story >

Clarabridge Upgrade Brings ‘Power of Voice’ to Customer BI

Clarabridge is making it easier and more effective to bring the power of a customer’s voice to analytics and BI. The company’s Enterprise 4.1 adds data visualization, wizards and rapid set-up capabilities.

Full Story >

Solace Partners for Middleware Connectivity, RT Visibility

Solace Systems, a provider of messaging middleware and content networking hardware, is partnering to bring SOA-based integration and real-time dashboards to its Unified Message Platform. Solace's newest partners are Adaptris (SOA-based adapters for middleware and application) and SL Corp. (for customizable real-time dashboards).

Full Story >

GT Software Offers Usage Pricing for Mainframe SOA

GT Software is offering usage-based pricing for its Ivory Service Architect mainframe integration and SOA service enablement projects, allowing customers to pay for only what they put into production and actually use.

Full Story >

Ceridian To Launch Cloud-Based Performance Management

Ceridian Corp. said it is set to release an upgrade to its Performance Management Express software as a cloud-based application. PME for the cloud is built as a SaaS on the SuccessFactors cloud platform. It lets companies manage employees and conduct performance reviews.

Full Story >

McAfee Outlines Security-as-a-Service Cloud Strategy

McAfee, Inc. has outlined details of its Security-as-a-Service strategy to deliver security products to corporations and end users as a service in the cloud. McAfee's move follows similar initiatives from Trend Micro, Symantec and Panda Security among others.

Full Story >

Pegasystems Brings Intelligence to Customer Management

Pegasystems is adding 'adaptive intelligence' to its Customer Process Manager (CPM) software to allow users to capture and recall customer behavior. This move to bring 'Intelligent BPM' to customer-facing tasks aim to cut costs and increase customer loyalties, execs said.

Full Story >

Red Hat JBoss Drives ‘Open Choice’ for Mid-Tier

Red Hat wants to open up the game for Java in the enterprise with its JBoss Open Choice application platform. The strategy aims to make it easier to develop and deploy applications and redefine the use of Java in the enterprise.

Full Story >

DataDirect Brings Mainframe SOA to Large U.S. Utility

American Electric Power, one of the largest electric utilities in the U.S., is using DataDirect Shadow and SOA to modernize its mainframe-based customer information system. Shadow's ability to leverage IBM's zIIP engine for SOA is bringing new levels of operational efficiency to AEP's project.

Full Story >

SugarCRM Adds Integration, Mobile Tools to Cloud

SugarCRM is using the cloud to make it easier to build and manage mobile CRM (customer relationship management) solutions. The improved web services and better tools are part of the Sugar Open Cloud, and available as a beta test offerings.

Full Story >

<< Start < Previous 1 2 3 4 5 6 7 8 Next > End >>
Showing 1 - 12 of 87


Enterprises Need Customer-Centric Applications – Can They Build them in BPM?

  • Dr. M. Ketabchi - Chief Strategist

Adaptive Case Management – Delivering Right Customer Experience

Ajay Khanna - Director, Product Marketing

Smarter Process: Reinventing Business Operations for Customer-Centricity & Topline Growth

Smarter Process: Reinventing Business Operations for Customer-Centricity & Topline Growth

  • Robert Sawyer
    Senior Director, Product Marketing

The Push for 'Hybrid DevOps' - Ken Owens, CTO

From Customer Centricity To Hyper Customer Centricity With IBM ODM

  • Francis Friedlander - WW Smarter Process Technical Team

TEST - Q4 2015 - IBM

  • Name - Title

Mastering the Customer Journey

  • Malcom Ross - Vice President, Product

Digital Transformation through the Lens of Customer Experience

  • David Bressler - VP, API Management