Global 360 Brings SOA To Role-Based BPM

Global 360 is shipping a major upgrade to its Process360 BPM suite, with new role-based technologies for all BPM stakeholders. Process360 version 10.0 will speed business process updates, promote process automation and reduce the need for complex hand-coding, company execs said.

Tags: BPM, ViewPoints, BPM System, Design, Management, Business, Technologies,


Global 360 is shipping a major upgrade to its Process360 BPM suite, with new role-based technologies for all BPM stakeholders. Process360 version 10.0 will speed business process updates, promote process automation and reduce the need for complex hand-coding, company execs said.

The Process360 upgrade blends SOA, process modeling, process discovery and metadata technologies to create configurable templates for IT, LOB managers and end users. The result is that BPM projects can be more quickly designed, tested and implemented to fit business needs, Global 360 officials said.

"We wanted to change the economics of [BPM] process improvement initiatives - and we did," Global 360's CEO David Mitchell said in a statement. "Most efforts focus primarily on the productivity of the system developer. However, our research shows that the majority of the ROI associated with a BPM system is tied to… the people who use the system to get work done,"

A Global 360 survey illustrates the point.

An April 2009 Global 360 survey found an astronomical 84.7% of process participants "often" or "occasionally" design workarounds to company BPM systems. The survey also found only 24.3% of users are "very involved" in process improvement and BPM system design.

A major key to Process360's ability to unlock business benefits is its approach to role-based or persona-based BPM.

The technology, called viewPoints, pre-packages best practices for how people work and allows BPM users to meet the specific needs of their process participants, not only the IT developer. This brings "the entire [BPM] productivity equation back into by balance," CEO Mitchell said.

Process360's viewPoints - A Perona-Based Approach
The Process360 viewPoints allow each person in a process to quickly access the data they need to make decisions. The viewPoints can even be adjusted for individual use with only minimal configuring and no custom coding.

"With viewPoints, we provide end user personalization based on the tasks they are performing to support the process," Scott Kirkland, Vice President of Product Management at Global 360 told IDN. "The idea was to model the entire end-to-end business process across a series of personas [or roles] so we could understand exactly how each role performs work."

Kirkland describes viewPoints to IDN this way:
"From our research, we may have found eight things we think a certain job may need to know. So, in [Process 360] viewPoints, they'll have them all available from their workspace, and they can simply leverage those to match how they work,"

viewPoints include information, tasks and tools delivered through engaging and intuitive consumer-style interfaces, enable collaboration between roles and even offer dashboard reporting and analytics.

Process360 also uses SOA principals to tie various viewPoints together to create end-to-end suites solutions for portfolio management; employee lifecycle management; insurance and case management.

SOA is also critical to Process360's ability to speed BPM deployment times and accelerate testing.

"To speed testing, we capture the business rules and validate those. We also virtualize the [target] process end-to-end for testing and that allows stakeholders to discuss the specific elements, such as metadata, that needs to be updated - without affecting the current process." Kirkland told IDN. The result: Some process deployment tasks that used to take up to 3 days, now take a day or even a few hours, going from test, user acceptance and all the way to stand up," he added.

Process360 10.0 also features an updated suite of process design and development tools for IT professionals, which enable BPM system designers to quickly model even the most complex processes and leverage a company's existing metadata, Kirkland said.



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