SugarCRM Adds Integration, Mobile Tools to Cloud

SugarCRM is using the cloud to make it easier to build and manage mobile CRM (customer relationship management) solutions. The improved web services and better tools are part of the Sugar Open Cloud, and available as a beta test offerings.

Tags: Web Services, Customer, Open Cloud, SugarCRM, CRM, Mobile, Portability,


SugarCRM is using the cloud to make it easier to build and manage mobile CRM (customer relationship management) solutions. The improved web services and better tools are part of the Sugar Open Cloud, and available as a beta test offerings.

The offerings aim to improve the ability of enterprise IT to more cost-effectively create customized CRM solutions that meet business needs, according to a SugarCRM executive.

"CRM is most valuable when it is customized to meet the unique demands of each business and integrated with other mission-critical systems," says Clint Oram, co-founder and vice president of product management of SugarCRM, in statement. "This new release delivers the features companies require to more effectively manage the entire customer experience."

SugarCRM's cloud-based mobile tools include:
  • Mobile Studio Editor lets devs and users design purpose-built mobile views into the SugarCRM system, allowing field workers to easily access customer information
  • Dynamic Teams feature lets users add people or teams across different departments to a CRM record to improve collaboration on complex projects.
  • .

    SugarCRM's expanded web services capabilities improve integration and presenting data, and include:
  • Enhanced Web Services Framework to streamline performance of web service calls, and allow third-party devs to more easily create and maintain integrations to the SugarCRM application
  • Themes Framework to make it easier to create and manage pre-built and custom themes for specific company needs with coding
  • Advanced Password Management to let users set password strengths, create system-generated passwords, and reset their own passwords
  • .

    Inside Sugar Open Cloud
    The Sugar Open Cloud is a global cloud computing platform for managing SugarCRM and other applications and extensions. SugarCRM's Open Cloud, and designed to give enterprise customers benefits of Software as a Service, along with added 'open' benefits of portability and greater interoperability.
    The Sugar Open Cloud blends reliability, portability, visibility, and includes these elements:

    Application Delivery - Multi-instance architecture for automated instance provisioning, configuration and maintenance, with instant-on deployment that requires only a web browser.
    Integration Services - Support for Web services for the exchange and consumption of application and data services from around the Web.
    Open Source and Open Standards - Built entirely on a modern, open source infrastructure, adhering to standards that ensure portability, low-cost and no vendor lock-in.
    Security and Fault-Tolerance - Employs world-class data centers to ensure security, redundancy and high-availability.
    Distributed Global Monitoring - Utilizes 24x7 monitoring from both within and outside the Sugar Open Cloud to ensure continual delivery of high-speed performance.




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