Dexterra Ties Mobile Workers to Backend Oracle Apps

Dexterra Inc. is powering the upgrade of an integrated mobile applications program at one of the world's largest elevator services firms. The effort provides near real-time integration with ThyssenKrupp Elevators AMS's backend Oracle CRM and ERP apps.

Tags: Mobile, Mobile Applications, Integration, Field Workers, Concert, Field Operations, Elevator,


Dexterra Inc. is powering the upgrade of an integrated mobile applications program at one of the world's largest elevator services firms. The effort provides near real-time integration with ThyssenKrupp Elevators AMS's backend Oracle CRM and ERP apps.

The TKE field operations project, built using Dexterra's Concert mobility platform, will provide customized mobile UIs and workflows for field workers, and provide powerful integration with TKE's Oracle CRM and ERP back office systems. The project will mobilize approximate 5,000 field operations TKE employees across some 100 different locations. With some 10,000 employees, TKE is one of the largest elevator manufacturers, installers and service providers.

Dexterra's Concert provides a lifecycle approach to well-design, well-integrated mobile applications, Rob O'Farrell, general manager of Mobile Platform and Tools at Dexterra told IDN. In TKE's case, it will streamline business processes and enable field operations technicians to take real-time business actions in the field, and communicate and comply with existing back-office systems, he added.

"Dexterra Concert allows us to build applications to match the way field workers do their job," O'Farrell added. "We start with tools that let customers easily build mobile applications with [data and workflow] definitions that the filed users will find useful. Then, we provide the framework and adapter technologies to let those definitions integrate with necessary backend systems. The end result is that we can unteather so the field worker can work the want they work. They get a specific business process to match the way they work, and IT back office likes it because it doesn't require the back office."

At TKE, Dexterra's Concert approach has finally helped the company build the type of worker-facing mobile applications they have long wanted. "The productivity of our field service workers is challenged because of the complexity of our legacy back end systems, said Barry Pletch, CEO, ThyssenKrupp Elevators AMS, in a statement. "We anticipate that by streamlining and optimizing these business processes with Dexterra, we can improve our company's bottom line in very short order, offering us a real tangible opportunity to improve customer satisfaction, increase productivity and reduce our operational costs."

Inside Dexterra Concert's Components,
Integration for Mobile Applications

Dexterra's extra step to define an "integration tier" that lives within the mobile platform (and ties that mobile device with backend systems) is the key to user adoption, adaptability and compliance with requirements of back office users and applications, O'Farrell added. "Our integration tier means that changes in the way the back office systems use Oracle will automatically map to the mobile apps," he told IDN.

The Dexterra Concert mobility platform includes a range of tools and components for the complete lifecycle of mobility applications - from design, deployment, and management. Among the components:

  • An IDE (compatible with Eclipse and Visual Studio) that accelerates the creation of process-driven mobile composite applications for a wide array of devices
  • An extensible adapter infrastructure for integrating with existing systems (via point-to-point, message queues (such as MQ), and databases
  • An operations console to automate the provisioning and management of mobile applications, users and devices
  • Intuitive tools to manage applications, devices and users

  • Demos of Dexterra's mobile solutions is available here.



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