Virgin, EDS Team on SOA-Based Airline Reservation System

Virgin Atlantic Airways will extend its IT services partnership with EDS as part of the airline's push to modernize its airline reservation system using SOA and hosted services.

Tags: EDS, Reservation, Airline, SOA, Reservation System, Transportation Offerings, Services Partnership,


Virgin Atlantic Airways will extend its IT services partnership with EDS as part of the airline's push to modernize its airline reservation system using SOA and hosted services.

To quickly leverage the transportation offerings, EDS will also use its AirlineSOA infrastructure which speeds connections between itself and clients' software and systems. Using EDS' AirlineSOA will better integrate Virgin Atlantic's operations and help meet the airline's unique market needs, in order to lower the costs of its core reservation system and increase revenue, according to EDS' Jim Dullum, vice president of Global Transportation Industry.

Under the 5-year deal, EDS will expand its EDS Reservation Services suite of hosted transportation offerings to support Virgin Airline's internal SOA initiatives, and add two key features:
  • Electronic Miscellaneous Documents will allow Virgin Atlantic employees to electronically capture and account for ancillary sales, and
  • Ticket Re-issue and Refund software that automates a formerly labor-intensive function and improves customer service.


  • "We are impressed with EDS' vision for their new reservations platform and how this will enable Virgin Atlantic to exploit SOA to provide improved customer services, greater agility and lower costs," Mike Cope, Virgin Atlantic's IT director, said in a statement. "This [contract extension] builds on our long-standing partnership with EDS during which time Virgin Atlantic has grown to become Britain's second-largest airline serving the world's major cities."

    EDS will continue to provide passenger-processing services Virgin Atlantic that include applications development and hosting of EDS Reservation Services.

    EDS has provided IT services for Virgin Atlantic since its inaugural flight in 1984, according to the companies. "We have built a strong relationship and mutual trust with the Virgin Atlantic team over the last 25 years," Dullum added in a statement. Taking advantage of EDS' latest technology, software development and delivery expertise and industry knowledge creates the right mix of IT innovation to support Virgin Atlantic's continued success."




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