HP’s BTO Adds Change Management, Problem Resolution

HP is shipping new additions to its Business Technology Optimization (BTO) packaged software and SaaS (software as a service) offerings to help IT organizations manage change and resolve problems across business services and applications, and cut risks of downtime.

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HP is shipping new additions to its Business Technology Optimization (BTO) packaged software and SaaS (software as a service) offerings to help IT organizations manage change and resolve problems across business services and applications, and cut risks of downtime.

HPO's latest offerings, based in large part on technologies from HP's earlier acquisitions of Opsware, Mercury Interactive and Bristol Technology, were demoed live at HP Software Universe, the company's annual customer and partner event focused on its software business.

Inside HP's Expansion of BTO Offerings
HP's BTO software offerings enable customers to fully automate the entire change life cycle by bringing together the process and execution of changes such as application upgrades and infrastructure modifications. Depending on the size of a business, the number of technology changes occurring can range anywhere from hundreds to tens of thousands per week. The latest BTO software enable customers to completely automate changes to their systems by bringing together the process and execution of changes such as application upgrades and infrastructure modifications.

HP Release Control 4.0 (which is an upgrade from HP's Change Control Management), helps users identify what it calls "change collisions" to more easily allow IT and business managers identify where changes could affect on-going operations. In turn, this visibility and management of "change collisions" will reduce the risk of business downtime by providing real-time visibility into all change activity, the company said. The software helps minimize service disruptions and lower the risk of change by linking change process management to release execution, according to an HP statement.

HP also introduced new integrations of business transaction management and problem isolation technologies to help customers quickly identify problems before they affect the business.

"With customers demanding 24/7 access to transactions and services, IT operations can no longer afford costly service disruptions caused by mismanaged change," according to Ben Horowitz, vice president and general manager of HP's BTO software unit. "We deliver the complete solution that provides a consolidated view of change operations for impact assessment, improved decision support, change collaboration, automated execution and release."

Other Debuts from HP Software Universe 2008
HP execs also debuted several other enterprise IT technologies at HP Software Universe. Among them:

  • HP Service Automation Reporter 7.0 - Adds integrations to the HP Universal CMDB. Configuration and compliance data from HP Server Automation and HP Network Automation will automatically populate the Universal CMDB. This is accomplished via the Service Automation Reporter and allows customers to have a better view of their business services.

  • HP Client Automation 7.2 -- Adds support for HP Remote Client Solutions along with new features for managing security vulnerabilities. Integration with HP Service Automation Visualizer, HP Operations Orchestration and HP Live Network links client devices to the data center for comprehensive change management of the business service.

  • HP Storage Essentials 6.0 - Delivers full service-to-storage visibility by integrating with HP Universal CMDB (configuration management database) to streamline change management for the storage infrastructure. New integrations help customers plan.


  • These new Business Service Management offerings, combined with a new ITIL V3-based Configuration Management System (CMS) product, give customers a broader view of information about business services, enabling them to better manage the entire change life-cycle process to quickly identify and resolve business service issues. In a similar vein, HP's Business Availability Center (BAC) 7.5 adds support to improve problem management from within complex datacenter environments. One notable add-on includes a feature to isolate runtime problems across large scale and complexity.

    HP's SaaS offers similar features via a managed service model, delivered through the Internet. The offerings implement HP Best Practices and come with on-going support from HP.




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