SOA "sells itself to businesses"

The processes behind Service-oriented Architecture (SOA) sell themselves to business executives rather than a detailed description of the term, an industry expert has claimed.

Tags: SOA, Business, Montejano, Industry Expert, Business Executives, Customer Service Management, Reliability,

The processes behind Service-oriented Architecture (SOA) sell themselves to business executives rather than a detailed description of the term, an industry expert has claimed.

Manny Montejano, who used SOA for his Cars.com portal, said that he was sure that SOA was the best way for his business to expand when an expert in the field explained the benefits of it to him, SearchSOA.com reports.

He stated that all the SOA implementations were driven by business needs, foremost among them was to make sure that the company made a profit.

However, he said he was confused by the term itself and urged executives to look around the jargon involved to see the benefits of the system.

Mr Montejano added: "One of the biggest pain points IT organizations face in a fast moving market is the reliability of a fast-paced development environment.

"So reliability was one of the things that drove this SOA initiative, another was agility in terms of being first to market with products as well as responding to the market."

Recently, Martin Dawes Systems launched a new SOA-based solution for service providers which wish to customize their customer service management systems.
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